We are committed to providing you with an exceptional cleaning experience. To achieve this, we have established a set of policies and procedures that ensure fair and consistent service for every client. By adhering to these policies, we can maintain our high standards and provide stable employment for our staff. As a valued client, we kindly ask that you familiarize yourself with and abide by the following policies and procedures
Our Team
If your cleaning is scheduled on a weekly or every other week (bi-weekly) basis, you will have the same team assigned to your home. For monthly or on an as needed basis; we’ll do our best to keep the same team assigned to your home each visit, except for emergencies, special circumstances, vacations, sickness and/or time off requested by our staff in which case we would send a substitute. We ask you to be understanding. We know and trust our friendly Maid Cleaning For you employees on a personal and professional level. Our cleaning pros are bonded and insured. They also receive extensive maid service training to reinforce their skills needed to carefully clean to the highest standards—yours.
How to deal with our cleaning techs
Although we understand you may need silence in your home, we are not able to reduce 100% of the noise, because of the vacuum machine.
The cleaning goes smoother when the cleaning techs have space to do their work. Cleaning day is an atypical day and we appreciate it when clients who stay home coordinate the logistics of switching rooms with the cleaning crew during the cleaning. That helps us not get in your way.
The cleaning techs may not always speak English, so the best way to make sure we cover your requests is by communicating with the office. And that’s also why they sometimes have to use their cellphone, we are in constant communication with them, always making sure we’re on top of everything.
Accessing Your Home
We recommend our clients provide secured access through electronic door keypads, garage door keypads, or lockboxes secured somewhere on the property. If you choose to leave a door open or a key in a concealed spot, we will only enter with your permission. At Maid Cleaning For you services, we do not hold, maintain, or take possession of any property keys for security reasons.
Damages & Breakage
Please move valuables, expensive figurines or glassware to a location we do not clean or have us skip that area if you do not wish to accept the risk. We will alert you to an at-fault breakage or damage, and work out a fair solution, which involves repairing or replacing the item within reason. Clients have 24 hours to report anything broken or damaged in the rare instance that we fail to alert you. Maid Cleaning For you can assume no liability for items that were broken or damaged because of unstable bases or because they were not properly attached or secured to the wall (for example wall-mounted TVs, picture frames, floating shelves, curtain rods, etc.).
Cancellation and Lockout Policy
At Maid Cleaning For you, we value the time of our employees and clients. Therefore, we honor a firm 48-hour cancellation policy. If you need to cancel or reschedule your appointment, please do so at least 48 hours before your scheduled cleaning. Any cancellation of service with less than 48 hours notice or on the same day will result in an additional charge of 50% of the total scheduled service cost. **** This is because we are unable to fill the appointment slot in such a short amount of time.
Reschedule Policy
As Maid Cleaning For you continues to grow and expand its mission in bringing harmony into your home with quality and consistent cleanings, we have noticed an increase in last-minute skipping and rescheduling; this issue directly affects our cleaning techs. Our cleaners are the foundation of our company. To maintain a reputable team, we must provide each cleaning tech with consistency in their daily schedules to prevent loss of wages.
Need to reschedule the service?
No problem! At least 48 business hours’ notice (excluding weekends) is required. We must adhere strictly to this policy to prevent lost wages for your cleaner. If a cleaning appointment is skipped less than 48 business hours in advance, a 50% rate of service will be charged based on the rate of your scheduled service.
Skipping include:
Notice for recurring clients:
Skipping Weekly, Bi-weekly, Tri-Weekly, and Monthly services are subject to an additional fee added to the following cleaning service:
To reschedule your appointment please use this form.
Arrival time
Our cleaners work between 8 AM and 5 PM, Monday through Friday. We will provide you with an estimated arrival time, but we work in a two-hour arrival window except for the first appointment of the day which is the 8:00 – 9:00 a.m. arrival window. Our cleaning technicians will use their best efforts to arrive on schedule, however, traffic conditions, parking, condition of the previous houses, late cancellations, inclement weather, or other unforeseen circumstances may affect the scheduled time. Occasionally the cleaners may need to stay past 5 pm to complete the job.
Dishes
As part of our cleaning process, we will take a few minutes to load the dishwasher to free up the sink for cleaning. Please note that any dishes found in the dishwasher will be presumed to be dirty. If this is not the case, we kindly request that you empty the dishwasher before your scheduled cleaning.
Additionally, any dishes left in the sink will be presumed dishwasher-safe and will be loaded into the dishwasher for cleaning. However, if you have a sink full of dishes that require hand washing, this will be considered an additional service and may incur an additional fee for this add-on service. We will provide you with a quote for any additional services required before starting the cleaning process.
Payment
We require payment at the time of service. We accept Zelle and all major credit cards, and your card on file will be charged on the day of cleaning.
Payment & tips
Full payment is required upon completion of the cleaning service. We accept credit card and Zelle payments and can set up auto payments. The outstanding balance must be paid prior to the next cleaning. Tipping is left to your discretion and appreciated by our team. Please note that 100% of the tips go directly to the cleaning technician performing the job. Please make sure money left as a tip is marked as such. Call our office if you wish to add tipping to your credit card payments. Commercial clients are invoiced monthly.
To tip your technician use this form.
Price Increases
At Maid Cleaning For you, we strive to provide you with the best cleaning service possible. Our rates may be subject to change at any time, but we will always provide advance notice of any price increase. Additionally, if the conditions or needs of your home have changed, a price adjustment may be necessary. If you discontinue service and later reinstate services, you may receive a new rate.
Climate Control
We ask that you ensure the temperature inside your home is set to a comfortable level before we arrive. Our cleaning technicians cannot work in environments that are too hot or too cold as they can be physically uncomfortable and potentially hazardous.
Employee Health and Safety
We prioritize the safety and well-being of our employees while providing high-quality cleaning services to our clients. Therefore, we have a Hazardous and Expertise Policy outlining the list of items and areas that we do not clean due to safety concerns or lack of expertise.
We do not clean animal feces, human blood, bodily fluids, or any hazardous material that could potentially put our employees’ health at risk. Additionally, we do not clean mold, asbestos, or any other harmful substance that requires specialized training or equipment.
We also avoid cleaning areas that cannot be reached with a 2-step ladder, such as high ceilings or hard-to-reach corners. Our cleaning technicians are strictly prohibited from moving heavy items that require more than two people or specialized equipment to move safely.
Please note that this list is not exhaustive and may be subject to change based on our ongoing evaluation of safety and expertise. We appreciate your understanding and cooperation in helping us maintain a safe working environment for our staff while providing you with the best possible cleaning services.
Pets
We love pets! Please, advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean. We do not feed or clean up after sick pets or pet accidents. For sanitary and safety reasons our teams are not permitted to clean flea infested homes or clean up any animal or human waste.
Employees of Maid Cleaning For you
Our employees are NOT available for hire outside of the services provided by Maid Cleaning For you. We have built an organization of trusted employees who are focused on providing exceptional cleaning service. We value our employees and pour an enormous amount of time, energy and expense into our screening, hiring and training process. In order to prevent any unfair solicitation or ‘poaching’ of employees to undercut this effort, Maid Cleaning For you. will assess a $2,500 finder’s fee for hiring a cleaning tech of Maid Cleaning For you on an individual basis for private work. This includes up to 12 months following a separation of an employee from Maid Cleaning For you. Our staff members also sign a non-compete clause that extends the assessment to 1 year following their last day of employment. We ask you to contact the office for any additional services you would like scheduled.
Our Guarantee and Refunds
At Maid Cleaning For you, we always strive to provide meticulous and high-quality cleaning services. However, if we happen to miss something or if the service provided is not to your liking, we stand by our promise and take full responsibility for our work. We will work with you until you are completely satisfied with the services we have provided.
If you are not satisfied with our services, please notify us within 24 hours from the date and time of your cleaning by calling or emailing our office. We will promptly return and re-clean the area that was missed. However, please note that we cannot guarantee a touch-up for items or areas that have been damaged in the past, improperly cared for, stained, or have aged past the point of cleaning.
While we do not offer refunds, we will work closely with you until you are completely satisfied with the services received. Our ultimate goal is to ensure that you are happy with our services and that your home is sparkling clean.
Quality Control and Client Feedback
At Maid Cleaning For you, we value your feedback and communication to ensure the highest level of quality in our services. Our quality control system is dependent on your input, and we encourage you to provide us with your overall experience and feedback regularly. We strive to address any issues or concerns that are important to you promptly. Our employees take great pride in their work and want to be informed if you are dissatisfied with a service. We ask that you kindly use our feedback surveys each time your home is cleaned to help us maintain ongoing communication with our office and your cleaning technician. Constant communication is the best way to ensure consistency of services. Thank you for your feedback and for helping us to provide the best possible service to you.
Cancellation of Recurring Services
At Maid Cleaning For you, we understand that circumstances can change and you may need to cancel your recurring cleaning services. To ensure that we can process your request in a timely and efficient manner, we kindly ask that you complete the cancellation of service form.
We do not require a contract, so you may cancel your recurring services at any time. Once we receive your completed cancellation form, we will confirm the cancellation of services and any associated fees or refunds.
Please note that any cancellation requests made within 48 hours of your scheduled appointment will result in a cancellation fee, which will be added to your next cleaning appointment. We appreciate your understanding and cooperation in helping us provide the best service possible.
Thank you for reviewing our customer guidelines. We hope that they provide you with a clear understanding of our services and policies. If you have any questions or concerns, please do not hesitate to contact us.
We appreciate your business and strive to make your experience with us a memorable one.
